We offer a 14-day refund guarantee for eligible purchases. / 我們為符合條件的購買提供 14 天退款保證。
Last Updated / 最後更新日期：March 12, 2026 / 2026 年 3 月 12 日
At Spotime, we want you to be fully satisfied with any subscription you purchase from us. This Refund Policy only applies to payments you make to Spotime for merchant subscription plans. All such payments and any applicable refunds are processed by Paddle.com, our Merchant of Record.
The following purchases are eligible for a refund within 14 days of the original purchase date:
• Merchant Subscription Plans: If you subscribed to a paid merchant plan and wish to cancel, you may request a full refund within 14 days of your initial subscription or renewal date, provided that you have not extensively used the premium features during the refund period.
Payments between merchants and their own customers for services are not processed by Spotime or Paddle under this policy. Any refunds for those transactions are handled directly by the merchant under their own terms.
You can request a refund through any of the following methods:
• Email: Send a refund request to support@spotime.ai with your account email, order/transaction ID, and reason for the refund.
• Paddle Support: Since Paddle.com is the Merchant of Record, you may also contact Paddle directly through the receipt email you received at the time of purchase.
Please include as much detail as possible to help us process your request promptly.
• We aim to review and respond to all refund requests within 3-5 business days.
• Once approved, refunds are processed by Paddle.com. The refund will be returned to your original payment method.
• Depending on your payment provider (bank or card issuer), it may take an additional 5-10 business days for the refund to appear in your account.
Refunds may not be available in the following circumstances:
• Services already rendered: If you have already received the booked service (e.g., a completed appointment), the payment is generally non-refundable.
• No-show: If you failed to attend a booked appointment without cancelling in advance per the merchant's policy.
• Refund period expired: Requests made after the 14-day refund window.
• Abuse: If we detect patterns of refund abuse, we reserve the right to decline future refund requests and/or restrict account access.
All refund transactions are ultimately processed by Paddle.com, our Merchant of Record. Paddle handles payment processing, invoicing, and refund disbursement in compliance with applicable financial regulations. For payment disputes or chargebacks, Paddle's policies and processes will apply.
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:
• Email: support@spotime.ai
Spotime 希望你對向我們購買的任何訂閱服務都感到滿意。本退款政策僅適用於你支付給 Spotime 的「商家訂閱方案」費用。上述款項及任何適用的退款，皆由本平台的交易代理商 Paddle.com 代為處理。
以下購買項目可在原始購買日起 14 天內申請退款：
• 商家訂閱方案：如果你訂閱了付費商家方案並希望取消，可在初次訂閱或續約日期起 14 天內申請全額退款，前提是你在退款期間內未大量使用進階功能。
商家與其顧客之間的服務費用往來不在本政策適用範圍內，也不由 Spotime 或 Paddle 代為處理。此類款項與退款，須依各商家自行訂定的服務條款與退款政策辦理。
你可以透過以下任一方式申請退款：
• 電子郵件：將退款申請寄至 support@spotime.ai，並提供你的帳號電子郵件、訂單/交易編號及退款原因。
• Paddle 客服：由於 Paddle.com 是本平台的交易代理商，你也可以透過購買時收到的收據郵件直接聯繫 Paddle。
請盡可能提供詳細資訊，以便我們迅速處理你的申請。
• 我們將在 3-5 個工作日內審核並回覆所有退款申請。
• 退款一經核准，將由 Paddle.com 處理。退款金額將退回至你原始的付款方式。
• 依據你的付款機構（銀行或發卡機構），退款可能需要額外 5-10 個工作日才會顯示在你的帳戶中。
以下情況可能無法退款：
• 服務已完成：如果你已接受預約的服務（例如：已完成的預約），該筆付款通常不予退款。
• 未到（No-show）：如果你未依商家政策提前取消而未出席預約。
• 退款期限已過：在 14 天退款期限之後提出的申請。
• 濫用行為：如果我們偵測到退款濫用的模式，我們保留拒絕未來退款申請及/或限制帳號存取的權利。
所有退款交易最終由本平台的交易代理商 Paddle.com 處理。Paddle 依照適用的金融法規處理付款、發票開立及退款撥付。如有付款爭議或退單（chargeback），將適用 Paddle 的政策與流程。
如果你對本退款政策有任何疑問或需要退款協助，歡迎透過以下方式聯繫我們：
• 電子郵件：support@spotime.ai
